Our support policy outlines how we assist customers with questions, technical issues and service requests. We aim to be prompt, transparent and fair for every product and service we deliver.
Support channels
- Email support at info@bhattji.com.
- Phone support during business hours (Mon – Sat, 9:00 AM – 6:00 PM).
- On-site service where applicable, subject to scheduling.
Response time
We aim to respond to all support enquiries within 24 – 48 hours on business days. Resolution time depends on the complexity of the issue; we share a clear status as work progresses.
Product return policy
- Products may be returned within 7 days of purchase if defective or not as described.
- Returned items must be unused, in original packaging and accompanied by proof of purchase.
- Products damaged through misuse, neglect or unauthorised repair are not eligible for return.
- Shipping costs for returns are the customer's responsibility unless the return is due to our error.
Cash return and refund policy
- Refunds are processed after the returned product has been inspected and approved.
- Refunds are issued via the original method of payment within 7 – 10 business days.
- For card payments, processing time may depend on your bank.
- Cash refunds apply only to purchases made in cash at our official outlets.
Exchanges
In lieu of a refund you may request an exchange of equal value, subject to availability.
Questions about this page? Email info@bhattji.com and we will respond within one business day.